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ServiceNow Certified System Administrator Sample Questions (Q222-Q227):

NEW QUESTION # 222
What would you do, on a list, if you wanted to show the records in groups, based on the column category?
(Choose two.)

A. On the Category column title, click Context menu > Group By Category
B. On list Context Menu, select Group By > Category
C. On the Filter Menu, select Group By > Category
D. On Navigator Filter, type tablename.group.category and press enter
E. Click Group On icon, select Category

Answer: A,B

Explanation:
Reference: https://docs.servicenow.com/bundle/rome-platform-user-interface/page/use/using-lists/concept
/c_GroupedLists.html

NEW QUESTION # 223
The testing team needs to be able to perform activities in the test instance, as though they are a member of the Service Desk group. What role would they need to be able to switch between user accounts, without logging out and back in?

A. service_desk
B. admin
C. impersonator
D. incognito

Answer: C

Explanation:
InServiceNow, theimpersonation featureallows users totemporarily act as another userwithout having to log out and log back in. This is particularly useful fortesting and troubleshooting.
Allows Users to Switch Between Accounts Without Logging Out
Users with theimpersonator rolecanimpersonate other usersfrom theUser Menu(top-right of the screen).
This allows them tosee what the other user sees, includingroles, permissions, and UI settings.
Commonly Used in Testing and Troubleshooting
Helpstest permissions, workflows, and security settingswithout needing multiple login sessions.
QA and testing teams often useimpersonationto validate how different users interact with the system.
Does Not Grant Admin-Level Permissions
Unlike theadmin role,impersonatoronly allows switching between users, without providing system-wide control.
Why is "impersonator" the Correct Answer?
Click on your profile icon (top-right corner).
SelectImpersonate Userfrom the dropdown.
Search for and select the user to impersonate.
ServiceNow will reload, and you will now be acting as that user.
How to Impersonate a User in ServiceNow:
A: service_deskIncorrect- This is a functional role forService Desk agentsbutdoes not allow impersonation.
C: adminIncorrect- Whileadmins can impersonate users, theadmin role is not requiredfor impersonation.
Theimpersonator role alone is sufficient.
D: incognitoIncorrect- No such role exists inServiceNow.
Incorrect Answer Choices Analysis:
ServiceNow Docs - Impersonation Feature#How to Impersonate a User
ServiceNow Docs - Roles and Permissions#Understanding the Impersonator Role Official ServiceNow Documentation References:
Conclusion:The correct answer is:
B: impersonator
Theimpersonator roleallows users toswitch between user accountswithout logging out, making it ideal fortesting and troubleshooting.

NEW QUESTION # 224
When designing a flow, how do you reference data from a record, in that flow?

A. Use the condition builder to specify the desired values
B. Specify the source table on the data pill related list
C. Drag the data pill onto the flow definition
D. Drag the table icon onto the flow definition
E. Add the table reference using the slush bucket

Answer: C

Explanation:
InServiceNow Flow Designer, adata pillrepresentsvariables, record fields, or outputs from previous stepsthat can be used dynamically in the flow.
Data pillsallow flow designers to referencerecord datawithout manually specifying table fields.
Dragging a data pillonto a flow step ensures that the correct values areautomatically mappedfrom the referenced record.
This is the recommended method for using record datawithin a flow.
Why is Option D Correct?
Why Are the Other Options Incorrect?A. Drag the table icon onto the flow definition IncorrectbecauseFlow Designer does not use table iconsfor referencing records.
Instead, it utilizesdata pills and actionsto retrieve and manipulate record data.
B: Use the condition builder to specify the desired values
Incorrectbecause thecondition builderis used fordecision logic(e.g., If-Else conditions), not for referencing record data.
C: Specify the source table on the data pill related list
Incorrectbecause youcannot manually specifya table in a data pill.
Data pills areautomatically createdwhen an action retrieves data from a record.
E: Add the table reference using the slush bucket
Incorrectbecauseslush bucketsare used in ServiceNow for selecting multiple items (e.g., roles, groups),not for referencing record data in a flow.
ServiceNow Flow Designer - Using Data Pills
ServiceNow Flow Designer - Best Practices for Record Referencing
ServiceNow ITSM - Automating Workflows with Flow Designer
References to Official Certified System Administrator (CSA) Documentation:

NEW QUESTION # 225
Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.)

A. Banner Image
B. System Date Format
C. Form Header Size
D. Browser Tab Title
E. Record Number Format

Answer: A,B,D

NEW QUESTION # 226
What is the name of the conversational bot platform that provides assistance to help users obtain information,
make decisions, and perform common tasks?

A. live Feed
B. Answer Agent
C. Connect Chat
D. Virtual Agent

Answer: D

NEW QUESTION # 227
......

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